Refund policy

At Charenji Studio, every order is carefully prepared in small and often limited quantities.

Due to the nature of our products, we are generally unable to accept cancellations once an order has been processed or shipped.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible and include photographs of the item and its packaging.

You can reach us at:
charenjidesign(AT)gmail.com

We will work with you to find a fair solution. Depending on the situation, this may include:

• A replacement item.
• A refund.
• Store credit or a voucher if the item is no longer available.

Please note that slight variations in colour or appearance due to screen settings or the handmade nature of certain products are not considered defects.

Personalised or custom made items may not be eligible for returns unless they arrive damaged or defective.

Nothing in this policy affects your rights under applicable consumer protection laws.

By placing an order with Charenji Studio, you acknowledge and accept this Return Policy.