Privacy policy

At Charenji Studio, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Payment and order information
  • Messages you send through our contact forms or email
  • Newsletter and Mail Club subscription details

We may also automatically collect technical information such as:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.
  • Provide customer support.
  • Manage subscriptions and newsletters.
  • Improve our website and services.
  • Prevent fraud and unauthorized activities.
  • Comply with legal obligations.
  • Send updates, newsletters, and promotional emails if you have chosen to receive them.

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

You can manage or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

4. Third Party Services

We work with trusted third party service providers to help operate Charenji Studio and provide our services.

These services may include:

  • Shopify for our online store and order management.
  • Shopify Payments, PayPal, and TWINT for secure payment processing.
  • Shipping and delivery providers.
  • MailerLite for newsletters and email communications.
  • Website analytics and security tools, where applicable.

These providers receive only the information necessary to perform their services and process your data in accordance with their own privacy policies and applicable data protection laws.

Payment information is processed securely by the respective payment providers. Charenji Studio does not store your complete payment card details.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Your Rights

If you are located in the European Economic Area or the United Kingdom, you have the following rights under applicable data protection laws:

  • The right to access your personal data.
  • The right to correct inaccurate information.
  • The right to request deletion of your personal data.
  • The right to restrict or object to certain processing activities.
  • The right to withdraw consent where processing is based on consent.
  • The right to request a copy of your personal data.
  • The right to lodge a complaint with your local data protection authority.

If you would like to exercise any of these rights, please contact us.

7. Email Marketing

If you subscribe to our newsletter or Mail Club updates, your email address and any information you provide for this purpose may be processed through MailerLite.

We use this service to send newsletters, shop updates, Mail Club information, and occasional special offers.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information through our website, please contact us and we will make reasonable efforts to remove such information.

9. External Links

Our website may contain links to third party websites. Charenji Studio is not responsible for the content, policies, or privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will indicate the date of the latest revision.

11. Contact

If you have any questions about this Privacy Policy, your personal data, or would like to exercise your privacy rights, please contact Charenji Studio through the contact information provided on this website.

12. GDPR Compliance

Charenji Studio processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable French and European data protection laws.